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1) Who we are
This website danatecrobots.com (hereinafter – the “Website”) is operated by SIA “Danatec Group” (reg. No. 40003791262), registered address: Ziedkalnu iela 16, Ulbroka, Stopiņu pag., Ropažu nov., LV‑2130. In short – “Danatec” or “we”. Identification details and the address are publicly available in the Latvian Commercial Register. For data protection enquiries: info@danatec.lv, tel. +371 67400664
2) What this policy covers
This policy explains how we process personal data obtained:
when you browse the Website and use its features (e.g. viewing products, cart, ordering, enquiry forms);
when you submit an enquiry/demo request form or a contact form;
when you make a purchase in the online store (where available for a specific product). The Website has both product pages with “Add to cart” and request/contact forms.
On the Website we promote and sell robotization solutions, including DOBOT technologies and manufacturing automation solutions.
3) What data we process
3.1. Data you provide
Communication and requests (contact form, demo/quote request): first name, last name, position/company (if provided), e‑mail, phone, free-text messages and other information you provide voluntarily. (Forms on the Website – “Request”, “Contact”).
Orders/e‑commerce (cart, order form): contact and delivery details (first name, last name, address, e‑mail, phone), company details (for B2B), selected products, order history. Card data is processed by the payment service provider (see Section 6). (E‑store functionality is shown by product pages with cart/price).
3.2. Data collected automatically
Technical and browsing data: IP address, device and browser information, page views, referrer URL, cookie IDs; server log files for security and error diagnostics.
Cookies and similar technologies (see Section 7): to provide basic Website functions (e.g. the cart), improve performance, obtain visit statistics and – with your consent – show personalised marketing.
3.3. Special categories and children
We do not request and do not knowingly collect special category data (GDPR Article 9), nor do we offer services to children. If you believe a child has provided us with data, contact us (see Section 11) so we can delete it.
4) Purposes of processing and legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to your requests, preparing a demo/quote | Conclusion of a contract or pre-contractual measures (6(1)(b)) |
| Order processing, delivery, invoicing, warranty | Performance of a contract (6(1)(b)) and legal obligation (6(1)(c)) – accounting, etc. |
| Website maintenance, security, troubleshooting | Legitimate interests (6(1)(f)) |
| Visit analytics, marketing (if used) | Consent (6(1)(a)); can be withdrawn at any time |
| Protecting our rights, handling disputes | Legitimate interests (6(1)(f)) |
5) Who else receives your data (categories of recipients)
Hosting and IT maintenance providers, error and performance monitoring (including server logs).
Payment service provider (for online payments): card data is entered and processed by the payment provider; we do not store full card data.
Delivery and logistics partners/couriers (if goods are delivered).
Accounting (to fulfil legal obligations).
Marketing/communication services (only with your consent, if used).
Law enforcement/supervisory authorities, where required by law.
We will provide a list of specific service providers on request or update it in this policy where relevant.
5.2. Payment processing (MakeCommerce)
Payments are processed by the payment platform makecommerce.lv, so our company transfers the personal data necessary for executing the payment to the platform owner Maksekeskus AS. The transfer may include: first name, last name, e-mail, phone, billing/delivery address, order information (number, amount, currency, payment status) and IP address. Payment card data is entered and processed only by the payment service provider; we do not store full card data. Legal basis for the transfer: performance of a contract (GDPR 6(1)(b)) and legal obligation (GDPR 6(1)(c)).
6) International data transfers
If any recipient is located outside the EU/EEA, we will ensure appropriate safeguards (e.g. EU Standard Contractual Clauses, additional technical and organisational measures) in accordance with Chapter V of the GDPR.
7) Cookies
Cookies are small files that your browser stores on your device. We use:
Strictly necessary (for the website to work – navigation, security, cart);
Functional/performance (to improve usability);
Statistics/analytics (for aggregated visit statistics – only with consent);
Marketing (for personalised ads – only with consent).
You can change your consent at any time in your browser or in the cookie settings tool/banner (if shown). If you block cookies, some features (e.g. cart/ordering) may not work as intended.
8) How long we keep data
We keep data only as long as necessary for the purposes and/or as long as required by law. Accounting and tax records are kept in accordance with the Accounting Law and other regulations (for some documents the retention period may be up to 10 years, depending on the document type). Detailed periods are set in our internal retention policy.
Examples (indicative):
Requests and correspondence – up to 2 years from the last contact, or earlier if you withdraw consent;
Orders and invoices – in accordance with the Accounting Law and limitation periods;
Analytics/marketing data – until consent is withdrawn or for a shorter defined period (if used).
9) How we protect your data
We apply technical and organisational measures (access control, encrypted connections, backups, the “need‑to‑know” principle). No system is 100% secure, but we continuously improve security.
10) Your rights (GDPR)
You have the right to:
access your data and receive a copy;
rectify inaccurate data;
erasure (where applicable) or restriction of processing;
data portability;
object to processing based on legitimate interests and object to direct marketing at any time;
withdraw consent where processing is based on consent (this does not affect the lawfulness of processing before withdrawal);
lodge a complaint with the Data State Inspectorate (DVI), Elijas iela 17, Riga, LV‑1050, e‑mail: pasts@dvi.gov.lv, tel. +371 67223131.
11) How to contact us
Data controller: SIA “Danatec Group”, reg. No. 40003791262.
Address: Ziedkalnu iela 16, Ulbroka, Stopiņu pag., Ropažu nov., LV‑2130.
E‑mail: info@danatec.lv | Phone: +371 67400664.
No Data Protection Officer (DPO) has currently been appointed; for all questions please contact us using the details above.
12) Automated decision-making
We do not carry out automated decision-making that produces legal effects or similarly significantly affects you (GDPR Article 22).
13) Changes to this policy
We may update this policy from time to time. If we make significant changes, we will publish them on the Website and state the new effective date.