Terms and conditions

1. Parties and applicable rules

1.1. These terms of sale (hereinafter – the Terms) govern the purchase of goods and/or equipment in the online store danatecrobots.com (hereinafter – the Online Store).
1.2. Seller: Danatec / SIA “Danatec Baltic” (legal details are given in Section 12).
1.3. Buyer: a natural person (consumer) or a legal entity/business operator.
1.4. The Seller reserves the right to amend the Terms by publishing a new version in the Online Store. Amendments apply to orders placed after their publication.
1.5. The relationship is governed by the laws of the Republic of Latvia and European Union consumer protection rules.

2. Goods, services and information

2.1. The Online Store offers robotics solutions and their accessories. The main characteristics of the goods (technical data, configurations, scope of delivery) are stated in each product description.
2.2. Images are for illustration only; the actual scope of delivery and colours may differ depending on the configuration.
2.3. In case of any uncertainty, the Buyer contacts the Seller before placing an order.

3. Purchase process (step by step)

3.1. Choosing goods. The Buyer selects a product and, if needed, its configuration.
3.2. Adding to cart. The Buyer adds the selected product to the cart and proceeds to checkout.
3.3. Entering details. The delivery address, contact details and, if necessary, invoicing details are filled in.
3.4. Choosing delivery and payment. The Buyer selects an available delivery method and payment method.
3.5. Review. The Buyer reviews the order summary (goods, prices, delivery costs, VAT).
3.6. Consent. The Buyer confirms having read the Terms and the Privacy Policy.
3.7. Order confirmation. The Buyer confirms the order and pays using the chosen method.
3.8. E-mail confirmation. The Seller sends an order confirmation to the Buyer’s e-mail. The contract is deemed concluded upon receipt of the confirmation/payment (depending on the chosen method).
3.9. Status updates. The Buyer receives e-mail notifications about the order being packed and shipped.

4. Prices and payment

4.1. Prices are stated in euro (EUR). Unless stated otherwise, prices include VAT; the final VAT is shown on the invoice/at checkout.
4.2. The Seller reserves the right to change prices and apply discounts and promotions; changes do not apply to orders already confirmed and/or paid.
4.3. Payment methods: payment cards, online bank payments, bank transfer against invoice, and other methods shown at checkout.
4.4. Payment processing. If payments are processed by MakeCommerce (Maksekeskus AS), the Buyer is clearly informed that the payment service provider is Maksekeskus AS and that the payment is executed via the makecommerce.lv platform.
4.5. The Seller may carry out buyer identity/risk checks (KYC/AML) where necessary for the secure performance of obligations.

5. Delivery, handover and maximum terms

5.1. Delivery area: Latvia; by agreement – other EU countries.
5.2. Delivery methods: courier delivery to the specified address; by agreement – collection from the warehouse/installation at the customer’s site, where provided for a specific solution.
5.3. Delivery costs are calculated based on the product size/weight, delivery address and chosen method; the amount is shown during checkout.
5.4. Maximum delivery time: unless the parties have expressly agreed otherwise, delivery is made no later than 30 calendar days from the conclusion of the contract/payment.
5.5. Transfer of risk: the risk of accidental loss/damage to the goods passes to the Buyer when the goods are handed over to the Buyer or the carrier (according to the agreed delivery method).
5.6. On receipt of the shipment, the Buyer must inspect the packaging together with the carrier; any damage must be recorded in the handover documents and reported to the Seller immediately.

6. Right of withdrawal and returns (for consumers)

6.1. The consumer has the right, within 14 days of receiving the goods, to withdraw from the distance contract without giving a reason by notifying the Seller in writing.
6.2. The goods must be sent back or delivered to the Seller within the statutory period; the Seller may withhold the refund until the goods are received or until the Buyer provides proof of dispatch.
6.3. The direct costs of return are borne by the Buyer, unless non-conforming or damaged goods were delivered.
6.4. The Buyer may examine the characteristics and functioning of the goods to the extent permitted in a physical shop; in case of excessive use, the Seller may reduce the refund in proportion to the loss of value.
6.5. Cases where returns are not possible (or may be limited):
• goods/solutions made to individual order or substantially personalised;
• software/licences whose packaging was opened after delivery, or digital content whose supply began with the consumer’s express consent;
• goods that cannot be returned for hygiene/safety reasons if the packaging was opened after delivery;
• services (consulting, training, installation) once fully performed with the consumer’s prior consent.
6.6. If defective or incorrect goods are returned, the Seller replaces them with conforming goods or refunds the amount paid (including delivery costs in accordance with the law).

7. Warranty, conformity and service

7.1. Consumers are entitled to the statutory guarantee of conformity in accordance with the law.
7.2. A commercial warranty (manufacturer’s/seller’s warranty) may apply to certain goods; its terms and conditions are stated in the product documentation.
7.3. Service and training conditions are agreed separately.

8. Liability and force majeure

8.1. The parties are liable only for direct losses caused through the fault of the other party; indirect losses (lost profit, etc.) are not compensated unless expressly required by law.
8.2. The parties are not liable for failure to perform obligations due to force majeure.

9. Personal data and payment processing

9.1. The processing of the Buyer’s personal data is governed by the Privacy Policy available on the website.
9.2. If payments are processed by MakeCommerce (Maksekeskus AS), the personal data necessary for executing the payment are transferred to the platform owner Maksekeskus AS; detailed information and the legal bases are set out in the Privacy Policy.
9.3. At checkout, the Buyer is given clear information about the payment service provider used.

10. Intellectual property

10.1. Materials published on the website (texts, images, trademarks, etc.) are protected. Their use beyond placing and servicing an order without the Seller’s written consent is not permitted.
10.2. Third-party trademarks belong to their respective owners.

11. Dispute resolution

11.1. Disputes are first resolved through negotiation by contacting the Seller using the contact details in Section 12.
11.2. If no agreement is reached, disputes are heard by a competent Latvian court; consumers may also contact the Consumer Rights Protection Centre (PTAC) or use the EU Online Dispute Resolution (ODR) platform.

12. Contact details and company information

Danatec / SIA “Danatec Baltic”
Address: Ziedkalnu iela 16, Ulbroka, Stopiņu pag., Ropažu nov., LV‑2130
E-mail: info@danatec.lv
Phone: +371 67400664

Note: if a different legal name/reg. no./VAT no. is used, please specify.

13. Entry into force and amendments

13.1. These Terms enter into force upon their publication on the website.
13.2. The Seller may unilaterally amend the Terms; amendments take effect upon publication and do not apply to orders placed earlier.

Additions in line with MakeCommerce requirements (summary)

— The website footer/header contains a link to the Terms section; at checkout – links to the Terms and the Privacy Policy.
— The Terms cover the procedures for purchasing, payment, delivery and returns.
— Cases where returns are not possible are clearly set out (6.5.).
— The maximum delivery time of 30 calendar days is stated, unless otherwise agreed (5.4.).
— The Privacy Policy explains the transfer of data to Maksekeskus AS for payment execution (9.2.).